Joined
·
163 Posts
So after much anticipation my Woolich Racing Tuned Software and Zeitronix ZT3 was despatched from Woolich in Australia last week Monday (3 March 2014) and I received a tracking number. Wooohoooo!!!
I received a call on Friday morning (7 March 2014) asking whether anyone would be home so that my package could be delivered but I said "Hell no!" and went and collected from the depot!
So I installed the Zeitronix and Logbox Pro on the bike Friday afternoon and was messing around with it Friday evening. Now the LBP needs your ignition to be on when you read or write to your ECU and, as with any other new toy, I was messing around with the software. In the course of the evening I wrote to my ECU a few times and started the bike once or twice in between.
Just before I was about to pack up, I started the bike one more time but I had run the battery down
So I put the battery on a trickle charger and went to bed. On Saturday morning I tried to load a Mapshare and that is when my troubles began! Apparently during one of the writes to my ECU my battery died causing a shitstorm of a problem, details of which I will not bore you with here.
What ensued was the best customer service I have experienced bar NONE!!!
Justin took the time out till the early hours of the morning in Oz to email back and forth with me since Saturday evening his time. He provided back-up and support all through Sunday through to Monday morning until we eventually resolved my problem.
Even the problem was not Woolich's fault AT ALL Justin was patient and willing to help! I cannot thank and commend Justin enough! He went above and beyond what any company would in this circumstance!!!!!
THANK YOU! THANK YOU! THANK YOU!!!!!!!
I received a call on Friday morning (7 March 2014) asking whether anyone would be home so that my package could be delivered but I said "Hell no!" and went and collected from the depot!
So I installed the Zeitronix and Logbox Pro on the bike Friday afternoon and was messing around with it Friday evening. Now the LBP needs your ignition to be on when you read or write to your ECU and, as with any other new toy, I was messing around with the software. In the course of the evening I wrote to my ECU a few times and started the bike once or twice in between.
Just before I was about to pack up, I started the bike one more time but I had run the battery down
So I put the battery on a trickle charger and went to bed. On Saturday morning I tried to load a Mapshare and that is when my troubles began! Apparently during one of the writes to my ECU my battery died causing a shitstorm of a problem, details of which I will not bore you with here.
What ensued was the best customer service I have experienced bar NONE!!!
Justin took the time out till the early hours of the morning in Oz to email back and forth with me since Saturday evening his time. He provided back-up and support all through Sunday through to Monday morning until we eventually resolved my problem.
Even the problem was not Woolich's fault AT ALL Justin was patient and willing to help! I cannot thank and commend Justin enough! He went above and beyond what any company would in this circumstance!!!!!
THANK YOU! THANK YOU! THANK YOU!!!!!!!