Warranty Damage

8405 Views 40 Replies 15 Participants Last post by dricked, Jun 16, 2016

CNX

Discussion Starter · May 31, 2016

I just found out at 3200km that Kawaski service accidentally put wrong oil filter for my ZX10R, MY2016 (Ninja 300 oil filter) at 1000km service.

As I've done already with this wrong oil filter 2200km, I believe there is already some damage happened. Especially lower cam shaft bearings area. Also this may effect engine overall life!

What kind of compensation you would require in this situation?

New engine, new bike or?

What kind of damage usage of this wrong oil filter may already have done? How this affect overall engine life.

And this happened just on engine early life.

I would be very grateful any help and advices to deal this issue.

1 - 20 of 41 Posts

SkyDork

· #2 · May 31, 2016 (Edited)

Well, unless they stripped the threads for the oil filter, I wouldn't expect any damage at all. Why do you think the "lower cam shaft bearings" are damaged? I ask, because there's no such thing as a "lower cam shaft". I think you're making that up or don't really know what you're talking about. If you're just overly paranoid and looking for something or someone to blame for a fictitious problem, then there's lots of things to point to.

If the filter blew up from too much pressure and put debris in the engine, then I'd be worried. Or if it didn't sit correctly and leaked oil. But most spin on filters have pretty much the same internals, save for the drain back valve, bypass valve, overall size, and mounting threads. Clearly the bike has been running for the last 2000km and you haven't had catastrophic engine failure, so you should see if the dealer will provide you with a free oil change with the correct filter as compensation.

Getting a new engine and certainly a new bike is out of the question. That's not going to happen. If you could PROVE that the oil filter damaged something, Kawi will pay to rebuild the motor and fix the issue. Document what happen in the warranty claim for the future, fix the oil filter problem, and move on with life. Enjoy the bike because you'll be fine.

See less See more

SkyDork

· #3 · May 31, 2016

Oh, and :welcome:

SkyDork

· #4 · May 31, 2016

So, I just looked at the microfiche. The Ninja 300 uses the 16097-0008 oil filter. That oil filter is used on the following vehicles:

2011 VULCAN 900 CLASSIC LT (VN900DBF) - Oil Filter
2012 NINJA 650 (EX650ECF) - Oil Pump/Oil Filter
2012 VULCAN 1700 VAQUERO ABS (VN1700KCF) - Oil Filter
2012 VULCAN 900 CLASSIC LT (VN900DCF) - Oil Filter
2012 VULCAN 900 CUSTOM (VN900CCF) - Oil Filter
2012 VULCAN 900 CUSTOM (VN900CCFA) - Oil Filter
2013 NINJA 650 (EX650EDS) - Oil Pump/Oil Filter
2013 NINJA 650 ABS (EX650FDS) - Oil Pump/Oil Filter
2013 NINJA ZX-6R (ZX636EDF) - Oil Pump/Oil Filter
2013 NINJA ZX-6R ABS (ZX636FDF) - Oil Pump/Oil Filter
2013 VULCAN 1700 VAQUERO ABS (VN1700KDF) - Oil Filter
2013 VULCAN 1700 VOYAGER ABS (VN1700BDF) - Oil Filter
2013 VULCAN 900 CLASSIC LT (VN900DDF) - Oil Filter
2013 VULCAN 900 CUSTOM (VN900CDFA) - Oil Filter
2014 NINJA 1000 ABS (ZX1000MEF) - Oil Pump/Oil Filter
2014 NINJA 650 (EX650EEF) - Oil Pump/Oil Filter
2014 NINJA 650 ABS (EX650FEF) - Oil Pump/Oil Filter
2014 NINJA ZX-14R (ZX1400EEFA) - Oil Pump/Oil Filter
2014 NINJA ZX-6R (ZX636EEF) - Oil Pump/Oil Filter
2014 NINJA ZX-6R ABS (ZX636FEF) - Oil Pump/Oil Filter
2014 VULCAN 1700 VAQUERO ABS (VN1700KEF) - Oil Filter
2014 VULCAN 1700 VAQUERO ABS (VN1700KEFA) - Oil Filter
2014 VULCAN 1700 VOYAGER ABS (VN1700BEF) - Oil Filter
2014 VULCAN 900 CLASSIC (VN900BEF) - Oil Filter
2014 VULCAN 900 CLASSIC (VN900BEFA) - Oil Filter
2014 VULCAN 900 CLASSIC LT (VN900DEF) - Oil Filter
2014 VULCAN 900 CUSTOM (VN900CEFA) - Oil Filter
2014 Z1000 ABS (ZR1000GEF) - Oil Pump/Oil Filter
2014 Z1000 ABS (ZR1000GEFA) - Oil Pump/Oil Filter
2015 CONCOURS 14 ABS (ZG1400EFF) - Oil Pump/Oil Filter
2015 NINJA 1000 ABS (ZX1000MFF) - Oil Pump/Oil Filter
2015 NINJA 300 (EX300AFF) - Oil Pump/Oil Filter
2015 NINJA 300 (EX300AFFA) - Oil Pump/Oil Filter
2015 NINJA 300 (EX300AFS) - Oil Pump/Oil Filter
2015 NINJA 300 (EX300AFSA) - Oil Pump/Oil Filter
2015 NINJA 300 ABS (EX300BFF) - Oil Pump/Oil Filter
2015 NINJA 300 ABS (EX300BFFA) - Oil Pump/Oil Filter
2015 NINJA 300 ABS (EX300BFS) - Oil Pump/Oil Filter
2015 NINJA 300 ABS (EX300BFSA) - Oil Pump/Oil Filter
2015 NINJA 650 (EX650EFF) - Oil Pump/Oil Filter
2015 NINJA 650 ABS (EX650FFF) - Oil Pump/Oil Filter
2015 NINJA ZX-10R (ZX1000JFF) - Oil Pump/Oil Filter
2015 NINJA ZX-10R (ZX1000JFFA) - Oil Pump/Oil Filter
2015 NINJA ZX-10R ABS (ZX1000KFF) - Oil Pump/Oil Filter
2015 NINJA ZX-10R ABS (ZX1000KFFA) - Oil Pump/Oil Filter
2015 NINJA ZX-14R (ZX1400EFFA) - Oil Pump/Oil Filter
2015 NINJA ZX-14R ABS (ZX1400FFFA) - Oil Pump/Oil Filter
2015 NINJA ZX-14R ABS (ZX1400FFFB) - Oil Pump/Oil Filter
2015 NINJA ZX-6R (ZX636EFF) - Oil Pump/Oil Filter
2015 NINJA ZX-6R (ZX636EFFA) - Oil Pump/Oil Filter
2015 NINJA ZX-6R ABS (ZX636FFF) - Oil Pump/Oil Filter
2015 NINJA ZX-6R ABS (ZX636FFFA) - Oil Pump/Oil Filter
2015 VERSYS 1000 (KLZ1000BFF) - Oil Pump
2015 VERSYS 650 ABS (KLE650FFF) - Oil Pump
2015 VULCAN 1700 VAQUERO ABS (VN1700KFF) - Oil Filter
2015 VULCAN 1700 VOYAGER ABS (VN1700BFF) - Oil Filter
2015 VULCAN 900 CLASSIC (VN900BFF) - Oil Filter
2015 VULCAN 900 CLASSIC LT (VN900DFF) - Oil Filter
2015 VULCAN 900 CUSTOM (VN900CFF) - Oil Filter
2015 VULCAN S (EN650AFF) - Oil Pump/Oil Filter
2015 VULCAN S ABS (EN650BFF) - Oil Pump/Oil Filter
2015 Z1000 ABS (ZR1000GFF) - Oil Pump/Oil Filter
2016 CONCOURS 14 ABS (ZG1400EGF) - Oil Pump/Oil Filter
2016 NINJA 1000 ABS (ZX1000MGF) - Oil Pump/Oil Filter
2016 NINJA 300 (EX300AGF) - Oil Pump/Oil Filter
2016 NINJA 300 (EX300AGFA) - Oil Pump/Oil Filter
2016 NINJA 300 ABS (EX300BGF) - Oil Pump/Oil Filter
2016 NINJA 300 ABS (EX300BGFA) - Oil Pump/Oil Filter
2016 NINJA 650 (EX650EGF) - Oil Pump/Oil Filter
2016 NINJA 650 ABS (EX650FGF) - Oil Pump/Oil Filter
2016 NINJA ZX-14R ABS (ZX1400HGF) - Oil Pump/Oil Filter
2016 NINJA ZX-14R ABS (ZX1400JGF) - Oil Pump/Oil Filter
2016 NINJA ZX-6R (ZX636EGF) - Oil Pump/Oil Filter
2016 NINJA ZX-6R (ZX636EGFA) - Oil Pump/Oil Filter
2016 NINJA ZX-6R ABS (ZX636FGF) - Oil Pump/Oil Filter
2016 NINJA ZX-6R ABS (ZX636FGFA) - Oil Pump/Oil Filter
2016 VERSYS 1000 (KLZ1000BGF) - Oil Pump
2016 VERSYS 650 ABS (KLE650FGF) - Oil Pump
2016 VULCAN 1700 VAQUERO ABS (VN1700KGF) - Oil Filter
2016 VULCAN 1700 VOYAGER ABS (VN1700BGF) - Oil Filter
2016 VULCAN 900 CLASSIC (VN900BGF) - Oil Filter
2016 VULCAN 900 CLASSIC LT (VN900DGF) - Oil Filter
2016 VULCAN 900 CUSTOM (VN900CGF) - Oil Filter
2016 VULCAN S (EN650AGF) - Oil Pump/Oil Filter
2016 VULCAN S ABS (EN650BGF) - Oil Pump/Oil Filter
2016 VULCAN S ABS (EN650BGFA) - Oil Pump/Oil Filter
2016 VULCAN S ABS (EN650BGFB) - Oil Pump/Oil Filter
2016 Z1000 ABS (ZR1000GGF) - Oil Pump/Oil Filter
2016 Z800 ABS (ZR800BGF) - Oil Pump/Oil Filter

So, they basically used a Gen 4 oil filter on the Gen 5, which is what a lot of the members have done here too since the Gen 5 filter was on back-order for awhile. You didn't damage anything. Swap it for the correct filter which is nothing more that a different bypass valve and forget about it. There's no damage done.

See less See more

CNX

Discussion Starter · #5 · May 31, 2016

Typo

SkyDork said:
Why do you think the "lower cam shaft bearings" are damaged? I ask, because there's no such thing as a "lower cam shaft"..

TYPOS. Sorry. I meant wrong oil filter cause insufficient lubrication on cam shaft and lead possible engine too early damage?

Bike still on brake in and oil starved engine everything in engine has metal shavings gone threw or has a ton of wear from no lube?

mr_honez

· #6 · May 31, 2016

What the ninny said. I seriously doubt any damage was done whatsoever.

Oh, and :welcome: as well!

CNX

Discussion Starter · #7 · May 31, 2016

They put 16097-0552 filter.

16097-0011 is correct for ZX10R, 2016

SkyDork

· #8 · May 31, 2016

CNX said:
TYPOS. Sorry. I meant wrong oil filter cause insufficient lubrication on cam shaft and lead possible engine too early damage?

Bike still on brake in and oil starved engine everything in engine has metal shavings gone threw or has a ton of wear from no lube?

Read my post above. They used an oil filter from a 2015 ZX-10. Several members have done that on purpose here because the Gen 5 were on back-order. The only difference between the filters is the bypass spring. You didn't cause any oil starvation.

You're more than fine. There's no damage to the engine from using that filter.

SkyDork

· #9 · May 31, 2016

CNX said:
They put 16097-0552 filter.

16097-0011 is correct for ZX10R, 2016

That's not a valid Kawi part number. Not sure where you got that number from, but there's no such thing.

Yes, the -0011 is the proper filter for the 2016. The -0008 is the filter used on the Ninja 300 and 2011-2015 ZX-10.

CNX

Discussion Starter · #10 · May 31, 2016

2

SkyDork said:
That's not a valid Kawi part number. Not sure where you got that number from, but there's no such thing.

Yes, the -0011 is the proper filter for the 2016. The -0008 is the filter used on the Ninja 300 and 2011-2015 ZX-10.

See attached photos. Filter in Plastic for ZX10R, Filter fitted on bike for Other Kawasaki.

See less See more

SkyDork

· #11 · May 31, 2016

CNX said:
See attached photos. Filter in Plastic for ZX10R, Filter fitted on bike for Other Kawasaki.

Did some more digging on it. The 16097-0552 was superseded to the 16097-0008 filter. Same as the listing I posted earlier.

No matter how you want to spin this, THERE'S NO DAMAGE to your engine!!!

Reactions: 1

CNX

Discussion Starter · #12 · May 31, 2016

SkyDork said:
That's not a valid Kawi part number. Not sure where you got that number from, but there's no such thing.

Yes, the -0011 is the proper filter for the 2016. The -0008 is the filter used on the Ninja 300 and 2011-2015 ZX-10.

Here 2016:

Kawasaki OEM Replacement Oil Filter 2016 ZX-10 Ninja 16097-0011

bun1t

· #13 · May 31, 2016

Running that filter will definitely ruin your camshaft bearings. You should demand a new bike or a new engine at the very least.

Let us know what they say.

Reactions: 3

SkyDork

· #14 · May 31, 2016

bun1t said:
Running that filter will definitely ruin your camshaft bearings. You should demand a new bike or a new engine at the very least.

Let us know what they say.

Well played sir. :thefinger_red:

tdh

· #15 · May 31, 2016

See less See more

Reactions: 1

mr_honez

· #16 · May 31, 2016

No matter how you want to spin this, THERE'S NO DAMAGE to your engine!!![/QUOTE]
You said SPIN, lol..>

bun1t said:
Running that filter will definitely ruin your camshaft bearings. You should demand a new bike or a new engine at the very least.

Let us know what they say.

Yeah, and have them replace the headlight fluid while they are in there. :badteeth:

CNX

Discussion Starter · #17 · May 31, 2016

Funny thing is that I contacted to Service Center and ironically asked if I can use Ninja 300 Filter on my ZX10R. Technician said NO,NO. It will quickly damage engine many ways. Then I asked BTW why did you put that filter on my ZX10R on last service.

So they confessed that it will damage engine and they did it because filter looked outside same.

So according to service it has damaged my engine !!!! Based on that their PROFESSIONAL knowledge and capacity my bike is now damaged.

If so. I'm on warranty and they shall reimburse their damage to me !

Some of you may have rich daddy pay your hobbies. I earned my bike with hard work and I want to take care of it. GOT IT?

mr_honez

· #18 · May 31, 2016

CNX said:
Funny thing is that I contacted to Service Center and ironically asked if I can use Ninja 300 Filter on my ZX10R. Technician said NO,NO. It will quickly damage engine many ways. Then I asked BTW why did you put that filter on my ZX10R on last service.

So they confessed that it will damage engine and they did it because filter looked outside same.

So according to service it has damaged my engine !!!! Based on that their PROFESSIONAL knowledge and capacity my bike is now damaged.

If so. I'm on warranty and they shall reimburse their damage to me !

Some of you may have rich daddy pay your hobbies. I earned my bike with hard work and I want to take care of it. GOT IT?

If they want to replace your engine that's on them. I seriously doubt Kawasaki will agree though. You are free to do whatever you want, but getting the KHI side to do it too will take some effort. It (should be) documented at the dealer where the service was completed but don't count on Big K replacing anything without a failure and details on what caused the failure.

Good luck.

SkyDork

· #19 · May 31, 2016

CNX said:
Funny thing is that I contacted to Service Center and ironically asked if I can use Ninja 300 Filter on my ZX10R. Technician said NO,NO. It will quickly damage engine many ways. Then I asked BTW why did you put that filter on my ZX10R on last service.

So they confessed that it will damage engine and they did it because filter looked outside same.

So according to service it has damaged my engine !!!! Based on that their PROFESSIONAL knowledge and capacity my bike is now damaged.

If so. I'm on warranty and they shall reimburse their damage to me !

Some of you may have rich daddy pay your hobbies. I earned my bike with hard work and I want to take care of it. GOT IT?

No rich daddy here. I pay for my own stuff and work on my own stuff. I don't let the dealer touch any of my shit for the fact that most of them are not very competent. That said, I find it surprising that you would trust them to tell you "that it would damage your engine" when they used their "PROFESSIONAL knowledge" and put the wrong filter on. :idea: :dontknow:

I'm here to tell you they're still wrong. First, the crankshaft (not the camshaft) gets the pressurized oil first. If you were having oil starvation problems, you would most certainly have spun a rod bearing in the 2000km since putting the filter on. You didn't. Meaning it's not a problem. Did the oil pressure light come on at all in that time? Nope, then you have proper pressure. Did you spin a rod bearing? Nope - all good. Do you hear galling, screeching, whining from the top of the motor? Nope, then no metal-to-metal contact. If you had oil starvation issues, you'd have ruined your motor in the first 50km, not going strong at 2000km.

So, when you asked the guy is using a Ninja 300 oil filter was going to damage your motor, he played it safe and told you "yes", not knowing that the Ninja 300 uses the same oil filter as last years ZX-10 and that the only change to the oil filter for 2016 is the bypass valve in it. Which only actuates when the filter is clogged. It will not cause oil starvation or otherwise damage your motor.

But what do I know. You better make them give you 2 new bikes for your troubles. Or make them take it back and give you a GSXR instead.

See less See more

Reactions: 2

Porschenut

· #20 · May 31, 2016

Oil filters are like mufflers. They're virtually interchangeable so long as they have the same threads and o-ring size. All they are is a paper element that oil passes through and a bypass valve if the paper element gets clogged up which wouldn't happen in 2000 miles.

Reactions: 1

1 - 20 of 41 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.