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Discussion Starter #1
Cancel your credit card before you die.

This is so priceless, and, so easy to see happening - customer service
being what it is today.



A lady died this past January, and US BANK billed her for February and
March for their annual service charges on her credit card, and added late
fees and interest on the monthly charge. The balance had been $0.00
when she died, but now somewhere around $60.00. A family member placed a call to US BANK.

Here is the
exchange:

Family Member: 'I am calling to tell you she died back in January.'

US BANK : 'The account was never closed and the late fees and charges still apply.'


Family Member : 'Maybe you should turn it
over to collections.'


US BANK: 'Since it is two months past due, it already has been.'



Family Member: So, what will they do when they find out she is dead?'



US BANK : 'Either report her account to frauds division or report her to
the credit bureau, Maybe both!'



Family Member : 'Do you think God will be
mad at her? '

US BANK: 'Excuse me?'

Family Member : 'Did you just get what I was telling you - the part
about her being dead?'

US BANK : 'Sir, you'll have to speak to my supervisor.'


Supervisor
gets on the phone:


Family Member : 'I'm calling to tell you, she died back in January with a $0
balance.'


US BANK: 'The account was never closed and late fees and charges still
apply.'




Family Member: 'You mean you want to collect from her estate?'


US BANK: (Stammer) 'Are you her lawyer?'


Family Member : 'No, I'm her great nephew.' (Lawyer info was given)

US BANK: 'Could you fax us a certificate of death?'

Family Member : 'Sure.' (Fax number was given)


After they get the fax:



US BANK: 'Our system just isn't setup for death. I don't know what more
I can do to help.'


Family Member : 'Well, if you figure it out, great! If not, you could just
keep billing her.


She won't care.'


US BANK: 'Well, the late fees and charges will still apply.'


(What is wrong
with these people?!?)


Family Member : 'Would you like her new billing address?'



US BANK: 'That might help....'


Family Member : ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'




US BANK: 'Sir, that's a cemetery!'

Family Member : 'And what do you do with dead people on your
planet???'


(Priceless!!)


And you wondered why US BANK needed help from the Feds.
 

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My aunt recently passed and we got the same garbage from t-mobile. My dad was merely trying to tell them she passed and telling them to cur off her service and they actually said she'd have to add him to the account to make changes before they could do that.

Good thing he was using speakerphone because the whole room started laughing. I honestly think that 80% of our society have brains the size of squirrels
 

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1,755 Posts
my aunt recently passed and we got the same garbage from t-mobile. My dad was merely trying to tell them she passed and telling them to cur off her service and they actually said she'd have to add him to the account to make changes before they could do that.

Good thing he was using speakerphone because the whole room started laughing. i honestly think that 80% of our society have brains the size of squirrels
:+1:
 

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Registered
Joined
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1,025 Posts
My aunt recently passed and we got the same garbage from t-mobile. My dad was merely trying to tell them she passed and telling them to cur off her service and they actually said she'd have to add him to the account to make changes before they could do that.

Good thing he was using speakerphone because the whole room started laughing. I honestly think that 80% of our society have brains the size of squirrels
and thats why you are paying high premiums for everything in your life! everybody is equal, you know?

this story is hilarious! i cant believe it actually took place!
 
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