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This week, all our office phones went dead and I had to contact the telephone repair people. They promised to be out between 8:00 a.m. and 7:00 p.m.

When I asked if they could give me a smaller time window the pleasant gentleman asked, "Would you like us to call you before we come?"

I replied that I didn't see how he would be able to do that since our phones weren't working. He also requested that we report future outages by email.......

(Does YOUR email work without a telephone line?)
 

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how did you call them to come if the telephones didnt work?
 
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