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Discussion Starter · #1 ·
Lets keep a thread for your recall experience, and how the bike behaves after the work has been performed.

I'll start first.

Took my bike to the dealer, and picked it up today. The bike no longer shifts properly, or at all. Gears 1, and 2 appear to be fine. With the bike stopped, and in first gear, I was able to shift through neutral and into 2nd gear. This happened a couple times, and a couple times it successfully prevented it.

The bike now usually fails to shift into 3rd, 4th, and at least 5th gear (6th was not tested). The gear indicator goes up, however it does not catch, and behaves as if the bike is in neutral.

I took the bike immediately back to the dealer, and they test rode it, and confirmed the behavior.

So now the next step is to tear it apart again. This is fkn great!
 

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'16 ZX-10R KRT
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Sorry to hear of your experience. But that's a failure on the part of the mechanic doing the work. The PNF (Positive Neutral Finder) is a set of ball-bearings in the output shaft that will restrain the gear pairs. Put grease on them during assembly and the unit will fail. Very common if the half-ass it. It also sounds like the shift shaft wasn't put in correctly either and that's what is causing the irregular shifting. Let them look into it for you, stay positive about it, but keep a close eye on them. :badteeth: It shouldn't be a symptom of the recall or replacement parts. FYI. :helmet:
 

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Lets keep a thread for your recall experience, and how the bike behaves after the work has been performed.



I'll start first.



Took my bike to the dealer, and picked it up today. The bike no longer shifts properly, or at all. Gears 1, and 2 appear to be fine. With the bike stopped, and in first gear, I was able to shift through neutral and into 2nd gear. This happened a couple times, and a couple times it successfully prevented it.



The bike now usually fails to shift into 3rd, 4th, and at least 5th gear (6th was not tested). The gear indicator goes up, however it does not catch, and behaves as if the bike is in neutral.



I took the bike immediately back to the dealer, and they test rode it, and confirmed the behavior.



So now the next step is to tear it apart again. This is fkn great!


I’m waiting for my dealer to get the parts in...you are not helping my anxiety!

I’ll post the results after they complete my recall.


Sent from my iPhone using Tapatalk
 

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Discussion Starter · #4 ·
Sorry to hear of your experience. But that's a failure on the part of the mechanic doing the work. The PNF (Positive Neutral Finder) is a set of ball-bearings in the output shaft that will restrain the gear pairs. Put grease on them during assembly and the unit will fail. Very common if the half-ass it. It also sounds like the shift shaft wasn't put in correctly either and that's what is causing the irregular shifting. Let them look into it for you, stay positive about it, but keep a close eye on them. :badteeth: It shouldn't be a symptom of the recall or replacement parts. FYI. :helmet:
I completely agree with you. This cassette transmission was designed to have the gears swapped in and out for different race tracks. It's definitely the mechanics fault, I have no doubt.

I went through the service manual before taking it to them, and was aware of the PNF and the ball-bearings. It was the very first thing I tested before leaving the dealers lot. When it failed to prevent me from shifting into 2nd, I just knew it... I foookn knew it, they failed to properly install something - or everything.

I have my test ride on video. Maybe I'll post it up on youtube.
 

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My bike shifts 100% better after having the recall done. No excuses why someone would botch this recall work, I would not take my bike back to that place if I was in your shoes.
 

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I am waiting on my bike from the dealer...thumb up my a$$...gonna be in the 60 -70 degree range here this week...$%&#$^@!:angryfire::jerkit:
 

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In this day and age there are skill shortages, its sad but true, i also feel that something relatively simple like cassette transmission will be assigned to apprentices yes scarry really but i'm also sure most dealers don't want to waste time and money re working warranty work so it'll be a lesson learned. it could be worse pre 2011 the engine cases needing splitting to get the transmission out.
 

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Just got mine back. Wont be back to Kawasaki out here. (takes deep breath) I took mine in at the very beginning of the recall.. They had it for 2 weeks. Called to tell me its done, but they picked up a nail and now must order a tire. so 1 extra week. Its kinda crazy how its a motorcycle service center but the area where you ride into is littered with gravel and nails? To rub it in, I can tell my bike was outside in the rain because of how dirty it is. Anytime I take my car in for maintenance they shine the tires, clean the windshield. Sometimes pressure wash it. Not this place. And not to mention I prob would have bought the bike from them if I didn't wander around their showroom twice for 30plus minutes with no acknowledgement.. Maybe I'm being critical.. If I am feel free to tell me to stfu.
 

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Just got mine back. Wont be back to Kawasaki out here. (takes deep breath) I took mine in at the very beginning of the recall.. They had it for 2 weeks. Called to tell me its done, but they picked up a nail and now must order a tire. so 1 extra week. Its kinda crazy how its a motorcycle service center but the area where you ride into is littered with gravel and nails? To rub it in, I can tell my bike was outside in the rain because of how dirty it is. Anytime I take my car in for maintenance they shine the tires, clean the windshield. Sometimes pressure wash it. Not this place. And not to mention I prob would have bought the bike from them if I didn't wander around their showroom twice for 30plus minutes with no acknowledgement.. Maybe I'm being critical.. If I am feel free to tell me to stfu.
i feel you bro and I have had my own bad experiences at stealerships both motorcycle and my cager vehicles. Hard to find good places to work on your shit. This is why i do my own work on everything i own... but with recall work you have no choice and it sucks there is not more places that have good mechanics and actually care about your shit when they work on it.
 

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Just got mine back. Wont be back to Kawasaki out here. (takes deep breath) I took mine in at the very beginning of the recall.. They had it for 2 weeks. Called to tell me its done, but they picked up a nail and now must order a tire. so 1 extra week. Its kinda crazy how its a motorcycle service center but the area where you ride into is littered with gravel and nails? To rub it in, I can tell my bike was outside in the rain because of how dirty it is. Anytime I take my car in for maintenance they shine the tires, clean the windshield. Sometimes pressure wash it. Not this place. And not to mention I prob would have bought the bike from them if I didn't wander around their showroom twice for 30plus minutes with no acknowledgement.. Maybe I'm being critical.. If I am feel free to tell me to stfu.
I dealt with that + getting ripped off at every turn during my first two years riding and learned quickly that i need to learn how to throw a wrench and then was surprised how easy most stuff is.

Im damn lucky to have a former Schwantz instructor / WERA racer about 20 minutes from me with a full shop (bigger than his own house lol). I do most of my own stuff but like when im gonna get tires put on next week - Reuben at 35Motorsports will hafta do that for me til i get a tire setup. So thankful to have him, dude could probably weld two nickles together if i really needed it, full Serdi valve jobs, susp setups, head work, you name it as well as advice that i lean on when i need to. Reuben, you rock dude.

Damn, did i just thread jack? My bad.
 

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Discussion Starter · #11 ·
I’m waiting for my dealer to get the parts in...you are not helping my anxiety!

I’ll post the results after they complete my recall.


Sent from my iPhone using Tapatalk
My advice for you and in fact everyone having this work performed is before leaving the lot, test the Positive Neutral Finder (PNF). With the bike stopped, engage the clutch (pull in lever). Shift bike into first gear (if it is not already), and try shifting into second gear. Give the shifter some toe up force, don't try to hit neutral, try to shift into 2nd. If you successfully shift into second try a couple more times, it is possible they botched part of your install. They either failed to properly install the PNF bearings, or they greased the bearings. Service Manual page 9-44 clearly states NOT to grease the bearings.

BTW, my bike is still at the dealer.
 

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My advice for you and in fact everyone having this work performed is before leaving the lot, test the Positive Neutral Finder (PNF). With the bike stopped, engage the clutch (pull in lever). Shift bike into first gear (if it is not already), and try shifting into second gear. Give the shifter some toe up force, don't try to hit neutral, try to shift into 2nd. If you successfully shift into second try a couple more times, it is possible they botched part of your install. They either failed to properly install the PNF bearings, or they greased the bearings. Service Manual page 9-44 clearly states NOT to grease the bearings.

BTW, my bike is still at the dealer.
Thanks for this , I did it before riding off with mine Saturday. I had no issues what so ever. the whole transmission seemed very smooth even clutchless up shifting with kqs off in the controls. They did not do the cam chain tensioner recall ; parts on back order. I am happy to have it back and everything good with it though. :laugh2:
 

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My bike was great this weekend, raced all weekend, zero issues. Shifted great, ran like a top.
 

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Just dropped off the K10r this morning to get the tranny recall done at Northeast Ga Motorsports. About 3 or 4 dealerships closer to me, but I trust the NGM guys a bit more.

Took a look at the replacement parts saw that the job is closer to a rebuild of the output shaft vs swapping the factory built output setups. Requires a little more focus imo.

Friend in Macon will be giving me his 10r to drop off at NGM next week. He refuses to use his local dealers. Sad that so many bike dealerships across the country aren’t worth going to given the state of the industry.

Will post results today or tomorrow. Glad to see some in this thread are satisfied with the results.
 

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My bike shifts 100% better after having the recall done. No excuses why someone would botch this recall work, I would not take my bike back to that place if I was in your shoes.
Unfortunately once a recall is activated, and the parts are ordered, you can't take bike to another dealer (I don't think) unless you want to pay out of pocket for repairs. Hopefully they eat the cost of repairs, do it right, and this poor guy isn't left with a can of worms and dealer who doesn't want to pay for their mistakes! A lot of dealers fail to recognize the customer comes first. I'd say most are pretty comfy losing customers only to gain more naive ones. :frown2:
 

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Picked up the finished recall work today, just one night in their shop.

Everything looked fine. Ran it thru gears at low rpm down the street. Shifted fine with basically no load.

However, I’m wondering if some grease may have been used to hold the neutral bearings in place during install. After putting bike on stand, engine not run for more than a minute, I tested neutral with engine off.

Anxiety chills took over as I was able to shift from 1st to 6th... three times. Nothing stopped the shift at neutral.

After freaking out, I tested both zx6’s to see if I could duplicate the weird shifting... nope.

Ran the K10r again for a minute, shut it off. Tested again and CND(could not duplicate). Shifted to first and would not budge past neutral. Either I was in bizarro world for a moment or else the cold temp and a little grease on those neutral balls through me for a loop until the motor heated up.

Will find out more at the track this weekend.
 
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Discussion Starter · #17 ·
Picked up my bike from the shop today.

To recap my experience. First trip for the work last Wednesday resulted in a failure by the mechanic, so I left the bike at the shop for them to tear it about again. Once torn down, I was told the mechanic failed to install one of the 3 PNF ball bearings, and that was the reason the bike was failing to shift - or rather would get false neutrals in 3rd, 4th, 5th gears (at least).

After hearing the mechanics diagnosis, I called Kawasaki and they had a technician in California call me back. I explained to him what the mechanic told me, and he said that a missing PNF ball bearing would not cause the bike to get false neutrals. He stated the only impact that would have is that the PNF would no longer work. He said he would call the dealer. This took place this past Friday.

Well it's now Wednesday, and the dealer called to say the bike is fixed, so I went there to pick it up. The mechanic came out to apologize, and explain the issue about the missing PNF bearing. I explained that I talked to a technician from Kawasaki, and how the K-Tech had said the missing bearing would not cause false neutral. I wasn't going to debate or argue about it, I was just happy the bike may actually be fixed now. I then set off to go on a test ride.

First thing I tested was the PNF, and it worked perfectly. I tested this multiple times, and every time it worked. I then began to leave the dealers parking lot. There were some bumps in the lot, and as my bike went over the bumps I heard a rattle, and saw my front fairing bounce up and down a little. I thought to myself that is not right, so I jostled the front fairing a little with my hand as I continued riding through the dealers lot. The front fairing appeared to be a little lose. I didn't think too much of it, and I would check it when I got home.

So I'm now test riding the bike, and all the gears appear to shift fine, the quick shifter appears to be working as well, although it seems to require a little more toe up force than what I recall (might be normal, just something I'm noting in the back of my mind). So I'm now turning around in a little shopping center to go back to the dealer to report my test ride, when I notice my right mirror is about to fall off. One of the bolts that holds the mirror is missing, and the other bolt is backing out.

I am now slowly limping the bike back to the dealer, and well - I'm pissed. These bolts were tight before I went to the dealer, I check them after every couple rides because when I first bought the bike and got it home, they were loose on the right mirror. When I get back to the dealer, my frustration is evident and they grab another bolt from a new zx10r they have, install it and check/tighten all the mirror bolts.

So there we go. My bike (at least for the short ride that I've taken it on) appears to be good. Still a little frustrated, but happy they put the effort in to make the bike right. There was a total of 18 miles put on the bike while at the dealer, for which about 1 or 2 was from their first attempt at the work, and 16 or so was from their second attempt.

Finally, I placed an order for 5 large pizza hut pizzas (2 deluxe, 3 sausage and pepperoni), and a 2 liter of Mountain Dew, and Pepsi to be delivered to the dealer at noon tomorrow. No hard feelings right? Right.
 

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Had mine done pain free and great service only to break 9 ribs the next day on my KTM 450XCW desert riding.. Needless to say, no test rides for me for awhile! Crap!

RC
 

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Had mine done pain free and great service only to break 9 ribs the next day on my KTM 450XCW desert riding.. Needless to say, no test rides for me for awhile! Crap!

RC
Stupid dirt bikes (that's how I broke my leg that ended up ruining an entire race season for me)....
 
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