REPOST Enforcement Mod
OK, well they basically said the same thing I did in my original post. So, you can help your case out if you can provide more detail to them. Like an actual speed this is happening at. It may be rider error or it could be something to do with the bike. If you're below 5,000 RPM, you should be in first gear only. In traffic or not, stay in first gear at that low an RPM. If you're preloading the pedal with the QS engaged and are too slow to shift, the systems will fight each other if the RPMs drop and the QS engages with the throttle closed. The gear change should be a quick, fluid motion that should take about 1 second to complete. Roll off the throttle as you're pulling the clutch in -> shift up -> roll back into the throttle as you're letting the clutch out. Done. But again, you should not need to shift into anything other than 1st gear less than 5k on the tach.I got the below response from the main dealer but I remain unconvinced.....
Kawasaki technical support have just got back to me and confirmed that what you are experiencing is characteristic of the model year, so it's best that you either have the quick shifter enabled and use it as intended or disable it so you can use the clutch when in slow moving traffic without the 2 systems conflicting and causing the bike to cut out in the lower gears at low speed/low revs.
Pay closer attention to what you're doing and make a note of those things to provide to the dealer. Terms like "low speed" and "low RPM" are subjective and mean different things to different people. So help them figure out what is really going on so they can help you. You may also ask them if you can schedule an appointment to have their Tech do a test ride on it to see if it's working as expected or if they can cause it to occur. But the more detail you have, the better you will be.