Norbert/healtech are some bad mo'fo's!!! - Kawasaki ZX-10R.net
 
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post #1 of 10 Old 12-19-2008, 03:56 PM Thread Starter
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Norbert/healtech are some bad mo'fo's!!!

rare to see service like this, me happy!!! free replacement after 2 years, no Q's asked!

so this was from me, today..................

"I had a few questions and would appreciate if you could help me out. I have a blue GIPro ATRE for my 2005 zx10r which ive had for 2 years. I have no programmable fuctions from what i can tell and here is what i get on the display; and A C or L o on "activation", L o after L appears for gear learning, and for TRE setting i can see what the setting is but when i try to change it i can get up to a few depressions on the button, setting "changes" but continues blinking and needs power removed to reset. On top of that the setting does not save/change.

So....only reason i found this out is because my gear indicator has become pretty delayed up on 4-6, which i know is somewhat normal for the close voltage outputs, and sometimes down on 4-2 and i was going to re-program it. I have no clue and hope you maybe know, sounds like unit failure? Thanks again in advance."


few hours later Norbert reply's.................

Hello,

Thank you for your email - I'm sorry to hear about the problem.

It sounds like the button got wet and the unit thinks it is depressed constantly.
Please let it dry and it should work fine again.
It will also help if you spray some WD40 through the button hole.

After 1-2 dry days, it might be a good idea to put a square of quality black electrical tape over the button to help keep water out in the future.


If the above does not apply, maybe the button got stucked. In this case please try to loosen it up by using a small flat head screwdriver.

If the button works fine again, but the gear readings are not correct in all gears, please execute the Learning procedure.



If nothing helps, please send the unit in in a bubble mailer, via standard/normal post to the following address with Zero declared value:

HealTech Electronics / RMA
Bekes
Moricz Zsigmond u. 28.
5630
Hungary

We will send a new unit on turnaround.


We are sorry for the inconveniences you encountered with.

Kind Regards,
/Norbert
HealTech Electronics

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post #2 of 10 Old 12-19-2008, 04:05 PM
 
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Good to hear there are companies out there that will stand by the products they sell
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post #3 of 10 Old 12-19-2008, 04:21 PM
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Holy shizznit........Hungary

Sean

08 10R Pearl Wildfire Orange

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post #4 of 10 Old 12-20-2008, 05:34 PM
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these guys have awesome customer service
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post #5 of 10 Old 12-20-2008, 06:33 PM
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yeah they get back to you with solutions/answers to questions, etc. Thumbs up to healtech
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post #6 of 10 Old 12-20-2008, 08:02 PM
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Thats what I call customer service. Its hard to come buy theses days too.
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post #7 of 10 Old 12-21-2008, 01:13 AM
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Hungary, et.al.

Kewl!

Isn't the internet great! E-mails. Instant information.

Yeah, these guys sound great. Just like the USA usta' be. I don't even feel a need for what they provide, but I'm going to order their product because I like their spirit. And, with the knowledge they will support you all-the-way.

Thanks so much for letting us all know.

.................................................. .............
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post #8 of 10 Old 12-21-2008, 04:57 AM
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That kind of support is awesome.

You always have the experience 3 seconds after you really needed it.
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post #9 of 10 Old 12-21-2008, 11:16 AM
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Norbert is the best Tech service you can find period. He gave me a GiPro half costs if I tested it for him and a special Speedohealer 1/2 price free shipping to work with my 06 Cluster on my 04 Bike. He also gave technical advice with that and helped me with the calculations for a setup that had nothing to do with his company.
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post #10 of 10 Old 12-21-2008, 11:30 AM Thread Starter
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This is my second time, first one took a shit and wouldnt power up out the box, annoying but no questions asked i shipped it to him and got a brand spankin new one. Now this and the same deal, a few tech question and if no resolution free straight replacement. Its sotra crappy dealing with this but i feel damn lucky to not have to keep buying new ones and keep forkin out $$$$$. If your reading this Norbert, YOUR AWESOME!!!!!!

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