Join Date: Apr 2011
Location: Orlando, Florida
Dynotronics reflash nightmare
I am writing this to review my experience doing business with Joe at Dynotronics. I was intending on waiting until I got my 2nd ECU back, but unfortunately, I don't know if that'll happen. Don't worry, I'll explain. This goes back seven months, so I am going to try and make it short.
I have been a ZX10R.net member for a while. I have a couple Gen 4's. One for street, and one I've been building to race at Jennings. In the process I have attained a ton of knowledge from this site and its members, and truly appreciate every bit. After finding out about reflashing and reading about everyones positive comments and results, I wanted to reflash mine and have them both perform at their peak.
On October 11th 2011, I made my payment for two ECU's to be reflashed by Dynotronics. When I got them back, one worked fine and the other was giving me FI and Coolant warning lights. I ran the diagnostic and came up with the service code: (2d). I looked it up in the service manual and it was described as: (Air Intake Soleniod Valve Malfunction, wiring open or short). I read elsewhere in the book that this device is only on Euro models. I thought maybe it was flashed for a Euro spec bike. I asked Joe about it and he said "No, it was probably damaged by a voltage spike during the reflash process". To know for sure if it was the ECU or the bike, I swapped them, and sure enough the warning lights came on on the other bike. So I sent the damaged ECU back to Dynotronics, they held it for a while, sent it to Italy, and about 8 or 9 weeks later i get it back. It has the exact same issue. Joe said he'll replace it with a new (and reflashed) ECU. Then I can send him the damaged one and he would use it for a track bike.. or whatever.
Well, it's been over seven months and still no replacement. On top of this, when I have got in touch with Joe about it, he acts like I am bothering him. I'm met with nothing but excuses, blame passing, and "I'll get back to ya". He never returns any calls, messages or emails. He has been completely unprofessional and disrespectful during the entire process, taking no responsibility at all. It's like he want's me to forget about this and just disappear.. Well that's never going to happen.
As I've talked with him about me building this bike to track race at Jennings, and being a member of ZX10R.net, I cannot believe the level of disregard and neglect I have received from him.
I am only hoping to finally resolve this matter somehow. Until now, I have only tried to deal with Joe outside of ZX10R.net through phone and email to correct this. He is now completely avoiding me, and I am now left with a review on my experience in hopes that it'll change something for the better. Now I am reaching out to the ZX10R.net community in hopes that you can help me with this. I am just about out of options.
Thank you in advance for any help.
Last edited by STEALTH-FIGHTER; 05-15-2012 at 07:06 PM.
Reason: fixing quotations