I'm sick of calling for tech support and getting someone in India.
My frustration usually starts with hearing the following... "Thank you for calling AT&T DSL tech support, my name is Sam, what can I help you with today?"
I know his name isnt Sam, and his accent and understanding of the english language are horrible. I have to repeat myself two and three times and get nowhere. Last time I called to see why my connection blows, "Max" told me that I should log into my modem. I did, right then the connection came back on and he said that I have to log in to my modem if I have problems. Amazing! Whenever I call to complain, the connection is fine. These fucktards are doing nothing more than following a flow chart.
"Sam" just called back and said "I have for a number for a trouble ticket for you to take in case you have a pencil for to write it down with". If they are going to have mental midgets taking my call, why not do it here. There are enough idiots without a command of the english language right in our own backyard!
"Sam" told me that a technician will troubleshoot the problem from the tech support site and will call if they cant resolve the issue. He also told me that I'll be getting a survey in the mail and "carefully take a minute of time for to fill it out and rate his level of service I am recieving". He asked if there was anything else that I needed... I told him to tell me his real name... He then repeated "this is AT&T customer service, you are speaking with Sam".
It's taken me 4 times to get this reply to take and his only help was for me to put some wood under my modem.