GoPro customer service - Kawasaki ZX-10R.net
 
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post #1 of 6 Old 10-05-2011, 03:15 PM Thread Starter
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GoPro customer service

Just to let you buys know GoPro has [email protected]@ss customer service. The other day on my way back from a ride, my camera decided it no longer wanted to ride with me, so qt 60mph it dismounted the bike. When I went back to get it, I found it in reasonably good shape. The latch had broken off the clear case.

I got home and hopped on the GoPro site, but to my dismay they do not sell replacement latches. So I went into the customer service section. Wrote an email to them to inquire on buying a new latch. They replied by sending me one for free. So if your camera has suicidal ideations there is always hope

There are three rules I live my life by:
1. No matter where you are or what you are doing always look cool.
2. Don't be a pussy
3. When in doubt refer to rule number 1
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post #2 of 6 Old 10-06-2011, 04:24 AM
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0000000!

Same thing happened to me. My case was damaged and one of the wing nuts busted. They shipped me new parts 100% free. They even payed the shipping. Hard to beat that.

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post #3 of 6 Old 10-06-2011, 09:29 AM
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I lost a mounting screw and sent them a email asking how much it would be for a new one. The guy said send me your address and Ill send you one, on their dime!

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post #4 of 6 Old 10-08-2011, 11:35 AM Thread Starter
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Just received the new latch in the mail yesterday. The entire process was painless and easy. If you are gonna get a helmet cam get a GoPro.

There are three rules I live my life by:
1. No matter where you are or what you are doing always look cool.
2. Don't be a pussy
3. When in doubt refer to rule number 1
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post #5 of 6 Old 10-08-2011, 11:40 AM
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Word of mouth will sell a product 100 Times better than any advertising ever will...especially when you know that they back their stuff! Even if I want a great product, if their customer service sux, I will look elsewhere!


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Originally Posted by nakedinseattle View Post
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post #6 of 6 Old 10-08-2011, 12:08 PM
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See, that is what makes stuff good.

It doesnt matter you have a great product if the customer service is shitty.
Im a big supporter of products with good customer service.

Go pro is another one i will add to my list of products that i have that i will recommend to other people.

"The ZX-10R is capable of being perfectly docile and tractable, but few men are capable of resisting its ever-present voice urging them to just twist it and see what happens."
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