Seller OPP Racing - I was fooling - Kawasaki ZX-10R.net
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post #1 of 18 Old 03-13-2014, 10:33 PM Thread Starter
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OPP Racing - I was fooling

I'm ZX10 2012 owner in Brazil. Have already made lots of orders from USA for more than 10 years and never had problem. Even from Ebay, I never had a problem.

Well, for my surprise, in Nov. 28th I order (NR. 32565) from OPP Racing website and after some time received the wrong part.
I order Gilles Tooling ACM Titanium Axle Safety Nut - 24mm for my ZX10r 2012.

I contacted OPP Racing (Mr. Wil) and we agreed that I was going to send the part back to OPP (lower cost shipping as possible) and OPP would refund shipping. I have that in my email.
So, I ship part back on Feb. 17th and sent receipt to OPP.
After several e-mails without feedback, Mr. Edward told me that Mr. Wil left OPP.

Since them, I haven't received my refund back. OPP is refusing to pay my shipping. And they also still didn't ship the correct Nut to me. I paid this Nut in November 2013!

But this is not the only problem.
I have another order (NR. 32783) made in December 24th and asked OPP to ship this order to a friend that was in USA for holiday. I stated in order that it should arrive until Jan. 13th, otherwise my friend would be back to Brazil and would not be able to bring part to me in Brazil.
What happened?... Well, on Jan. 10th, my friend called me and told that no part had arrived. I contacted OPP (international call), waited some time on phone and after some "investigation" they told me there was a supply problem with my part and they would not be able to ship according agreed.

So, after this fustrating response, I cancel this order.

When I check my Credit Card, I notice Order value of USD692,01 was not credit back. They credit back only USD671,94 as you can see in the picture attached.

I'm really frustrated with OPP Racing.
This is a heads up for other people.
They don't accomplish with agreements. Be careful!
This is the first Company in USA that I really donít recommend.
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post #2 of 18 Old 03-14-2014, 07:22 AM
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Thats terrible to hear...............

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post #3 of 18 Old 03-14-2014, 07:26 AM
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Unhappy Opp

Well this company going to be on the no order column of parts supply company.
Big black marker on this name.

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post #4 of 18 Old 03-14-2014, 08:50 PM
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Thanks for the heads up

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post #5 of 18 Old 03-14-2014, 09:14 PM
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Just goes to show why "the customer is always right"...enough for me to never buy from, if you won't take care of your customers, then I'll just stick with the people who treat you right, Mary @ superbike supply, and Mike at rider's discount...


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post #6 of 18 Old 03-14-2014, 10:43 PM Thread Starter
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Today I received an e-mail from Mr. Edward (OPP racing).
They will ship the correct Nut to me. One problem seems to be solved.

Regarding the refund difference in Credit Card, they told me it is exchange rate.
I don't see how...
The difference is clear in USD (red circle).
OPP Debit was USD 692,01 on December 26th.
OPP Credit was USD 671,94 on January 20th.

The exchange rate from USD to my local currenty (Reais) is 2,45 in December 26th and 2,44 in January 20th.
So, exchange rate is not the problem.
The problem is OPP Credit Back lower value.

But that is ok. I'm not going discuss anymore.
Next order will be with another company.
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post #7 of 18 Old 03-15-2014, 09:26 AM
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OPP Racing - I was fooling

That sucks hope everything get worked out and they are Canadian company
post #8 of 18 Old 03-15-2014, 01:35 PM
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This is surprising, I've always had good experiences with them.
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post #9 of 18 Old 03-17-2014, 09:37 PM Thread Starter
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If they are Canadian company they should put their prices in Canadian USD, not American USD.

I order the product in American USD, they should refund in American USD.
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post #10 of 18 Old 03-17-2014, 10:39 PM
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Quote:
Originally Posted by dricked View Post
This is surprising, I've always had good experiences with them.

I've always been hesitant to order from as every part for a gen 1.Says 6-8 week wait lol Wtf

But after this, I'll only use them as a price refrence I guess

Mike at RD for the win !!!!

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