Picked up my bike from the shop today.
To recap my experience. First trip for the work last Wednesday resulted in a failure by the mechanic, so I left the bike at the shop for them to tear it about again. Once torn down, I was told the mechanic failed to install one of the 3 PNF ball bearings, and that was the reason the bike was failing to shift - or rather would get false neutrals in 3rd, 4th, 5th gears (at least).
After hearing the mechanics diagnosis, I called Kawasaki and they had a technician in California call me back. I explained to him what the mechanic told me, and he said that a missing PNF ball bearing would not cause the bike to get false neutrals. He stated the only impact that would have is that the PNF would no longer work. He said he would call the dealer. This took place this past Friday.
Well it's now Wednesday, and the dealer called to say the bike is fixed, so I went there to pick it up. The mechanic came out to apologize, and explain the issue about the missing PNF bearing. I explained that I talked to a technician from Kawasaki, and how the K-Tech had said the missing bearing would not cause false neutral. I wasn't going to debate or argue about it, I was just happy the bike may actually be fixed now. I then set off to go on a test ride.
First thing I tested was the PNF, and it worked perfectly. I tested this multiple times, and every time it worked. I then began to leave the dealers parking lot. There were some bumps in the lot, and as my bike went over the bumps I heard a rattle, and saw my front fairing bounce up and down a little. I thought to myself that is not right, so I jostled the front fairing a little with my hand as I continued riding through the dealers lot. The front fairing appeared to be a little lose. I didn't think too much of it, and I would check it when I got home.
So I'm now test riding the bike, and all the gears appear to shift fine, the quick shifter appears to be working as well, although it seems to require a little more toe up force than what I recall (might be normal, just something I'm noting in the back of my mind). So I'm now turning around in a little shopping center to go back to the dealer to report my test ride, when I notice my right mirror is about to fall off. One of the bolts that holds the mirror is missing, and the other bolt is backing out.
I am now slowly limping the bike back to the dealer, and well - I'm pissed. These bolts were tight before I went to the dealer, I check them after every couple rides because when I first bought the bike and got it home, they were loose on the right mirror. When I get back to the dealer, my frustration is evident and they grab another bolt from a new zx10r they have, install it and check/tighten all the mirror bolts.
So there we go. My bike (at least for the short ride that I've taken it on) appears to be good. Still a little frustrated, but happy they put the effort in to make the bike right. There was a total of 18 miles put on the bike while at the dealer, for which about 1 or 2 was from their first attempt at the work, and 16 or so was from their second attempt.
Finally, I placed an order for 5 large pizza hut pizzas (2 deluxe, 3 sausage and pepperoni), and a 2 liter of Mountain Dew, and Pepsi to be delivered to the dealer at noon tomorrow. No hard feelings right? Right.